Frequently asked questions
HOW FAST WILL THE GOODS ARRIVE?
Within Estonia, we offer fast delivery within 1-3 working days to SmartPOST, Omniva and DPD parcel machines. Orders within Europe will arrive Omniva Courier within 3-7 working days.
CAN I PURCHASE VAT-free?
If you are a business customer with a VIES valid VAT number, please make sure to include it in your order.
Pomello Eesti OÜ, VAT ID EE102525865, is a VAT-registered company in Estonia.
This means the following:
- For Estonian companies, 22% VAT is always added, which can later be reclaimed through the Estonian Tax Office.
- For EU companies and intra-EU transactions, the reverse charge mechanism can be applied, and 0% VAT will be added to the invoice.
- If you are located outside the EU, the VAT rate on the invoice will be 0%.
You can enter your VAT number before payment, and the system will automatically remove the VAT from your total.
WHAT SHOULD I DO IF I WANT TO RETURN AN ITEM?
Check out Pomello.ee’s return conditions and send us an email to info@pomello.ee, which product(s) and why you want to return.
WHAT PAYMENT METHODS DO YOU OFFER?
It is possible to pay for purchases with a bank link or with a debit and credit card. In addition, it is possible to use the Montonio installment payment solution on the Pomello.ee page by cooperation partners who help make dreams come true. In addition, you can also find a way to pay for products or training using Montonio Split, which allows the Customer to choose whether to pay: after a month, in two equal parts or three equal parts. The Split solution does not include interest, administrative and contract fees, or hidden costs for the Client.
ARE THE GOODS ORIGINAL?
All goods sold in the Pomello online store are 100% original products and are only purchased directly from manufacturers or trusted dealers.